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ID: com.convergeict.android

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    2.9.8

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The description of Converge Xperience - ConvergeICT Solutions Inc


Converge Xperience is the official Aftersales Self-Service Mobile Application of Converge ICT Solutions, Inc.


Providing solutions to three major concerns: “I want to pay”, “I have a problem” and “I want to change something”.


1. I want to Pay – You can now have a copy of your bill and make a payment!

a. View my Bill: See the summary of the amount to pay, series of your Statement of Accounts that you can download or view via app. You can now see all the bill details in just one page such as plan name, payment due date, previous balance, current bill charges, total amount due, billing period, view bill (SOA, billing history and payment history).

b. PayNow: You can now pay your bills in this app! Paybill will send email and SMS notification of the payment done.

2. I have a problem- Aftersales Self service facilities

a. Technical Support – You can submit a form with auto-creation of ticket feature for all technical concerns like LOS Red Alarm, No Connection, Intermittent and Slow Concern, Modem Related and other concerns.

b. Non Technical Support - You can submit a form with auto-creation of ticket feature for all non- technical concerns like billing and payment related, sales and new application, upgrade, site transfer, reconnection and other concerns.

c. Knowledge Base – a series of answers to your frequently asked questions that will help to solve your concerns.

d. Self Help Videos: Converge’ Official Youtube Channel that contains all the helpful tips.

3. I want to change something: This option will let you have a venue to change your account details or additional requests for your service.

- Aftersales related changes: this includes site transfer process or relocating the service to another service address, requesting for plan upgrade, transfer or ownership or ordering value-added services.

- Account information changes: This will enable customer to request to change information on their account such as mobile numbers and email address.
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  • Category

    Tools
  • Requirements:

    Android 5.0+

Converge Xperience - ConvergeICT Solutions Inc 2.9.8 APK for Android 5.0+

Version 2.9.8 for Android 5.0+
Update on 2022-02-07
Installs 500.000++
File size 18.017.670 bytes
Permissions view permissions
What's new Privacy Policy Update

FAQs

  • Converge Mobile is a free mobile app that empowers you to accept credit, debit and cash payments anywhere, anytime. Once connected with our affordable card reader, it turns your iOS or Android smartphone or tablet to a secure Point of Sale (mPOS) solution.
  • How to get your Converge ICT Statement of Account (SOA)
    • To get your SOA: https://get-soa.convergeict.com/
    • To learn more about our payment channels: https://convergeict.com/how-do-i-pay-my-monthly-subscription.
    • To pay for your bills with real time crediting: https://gofiber.ph/paybills#/paybills.
  • Romero said they also tweaked the price of their most popular product, which is P1,500 a month for up to 25 Mbps. Converge ICT has started to offer P1,599 for 35 Mbps. This is less expensive by 40 to 50 percent to similar services offered by PLDT and Globe.
  • Run speed test at https://convergeict.speedtest.net/.
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