ECOR CSRS

East Coast Railway, HQ Bhubaneswar has implemented a Complaint & Suggestion Redressal System for its employees. Ithas been created for the redressal of the problems reported by the railway employee. It helps Railway department to understand the nature of employees complains / suggestion and addresses all issues with immediate effect.We ensure consistent address of our employee’s complaints/suggestion more effectively.
This system gives access to the respective Railway Supervisor to login through App and acknowledge Complaint & Suggestion quickly and initiating corrective resolution. Once our system receives any suggestion and complainsone tracking id / OTP sent to the user. So User can track status of it complain /suggestion by given tracking id. Complain/ suggestion forwarded to concern department / supervisor, East Coast Railway has made effort to regulate this system and access all issues anytime anywhere through Mobile App and give corrective solution in time. Our Complaint & Suggestion Redressal System is encouragingemployees to express their concern without any hesitancy.
• Mobile based login system
• Option to track complaint
• Option to close complaint