EQ Care

EQ Care, the leading innovative solution in virtual care, allows you to connect with Canadian healthcare providers 24/7, via encrypted text and video on our secure mobile app!

Backed by over 30 years of Canadian healthcare experience, EQ Care offers bilingual (English and French) healthcare services with a unique human touch.

EQ Care is currently available only through employee or student health plans. Contact your extended health benefits administrator if you would like EQ Care added to your plan.

Unlike traditional clinical settings, EQ Care's Click-to-Care service offers immediate assistance, flexible scheduling and same-day visits—even in a crisis. Our Care Managers are friendly and compassionate professionals who can speak with you live, assessing your unique needs. EQ Care has the ability to schedule appointments and get you fast access to:

• Medical testing
• Specialist consultations
• Prescriptions
• Safety information about COVID-19

Our advanced telemedicine technology allows us to simplify and enhance your healthcare experience with video consultations with EQ Care's network of medical practitioners. You will receive a medical assessment as you would in a traditional in-person visit using the most up-to-date advances in videoconferencing.

Simply install and follow the instructions on your smartphone, tablet, desktop or laptop to access a meeting with a medical practitioner via video or live chat. Receive a diagnosis, prescription, prescription counselling, and other medical consulting from the comfort of your home, office or car – wherever you are!

Connect with a virtual care practitioner as a fast and convenient way to assess a variety of issues including:

• COVID-19 consultations and follow-up
• Skin issues (rash, acne, and more)
• Eye infections (pink eye/conjunctivitis)
• Mental health (depression, anxiety, PTSD, and more)
• Chronic care (high blood pressure, high cholesterol, allergies, asthma, acid reflux and more)
• Urinary tract infection
• Prescription renewals
• Allergies
• Headaches
• Stomach aches, diarrhea, vomiting
• Non-urgent paediatric care

Note: In some instances, additional testing may be required (e.g. throat swab to detect Strep throat, or chest x-ray for chest congestion, etc.)

If a hands-on intervention is needed, our care practitioners will refer you to a brick and mortar medical centre in your area.

More about EQ Care:
• 98% client satisfaction score
• Available across Canada, in English and French - 24/7
• Advocate and “case managing” to ensure proper care planning
• Medication coaching
• Mental health and disability management
• National network of social workers, psychologists, clinical counselors, psychotherapists, nutritionists and physiotherapists.

If your phone doesn't support Android 6.0, try using the web-based version of our app at https://my.eqcare.com

Disclaimer: EQ Care is not a total replacement for traditional in-person healthcare. In the case of emergencies, contact 9-1-1 or immediately head to the closest hospital emergency room.