Keponet

Keponet is a mobile application that aims to optimize the hospitality business in
providing services for customer satisfaction.

We help you analyze employee activity and performance in serving guests every
day, every month and throughout the year.

Our system also provides an overview and real-time report of hotel services and
employee performance for leaders, executive and owners in the hospitality business.
Whatever needs from your hotel guest, we’ll help you through it every step of the
way and our advance mobile application system will ensure you to stay ahead of the
competition.

There are several functions in Keponet to make the management of guest request
inside your hotel perfect more advanced, which is:

- Creating and Forwarding Guest Request.
Every request from the guest will be addressed to the related staff, so that
request can be finished by hotel staff more quickly and efficiently.

- Get Notification Instantly.
All related staff will be received request notification to be handled with as soon
as possible.

- Multiple Request Items.
One request can contain several request items even though the request item is
handled by a different staff or department.

- Cross Department Handling.
Staff can handle guest requests even though the request has nothing to do with
the department they occupy, as long as the staff have authorized access.

- Invite - Join System.
This function is very useful when there are bigger tasks and require more
human resources. All hotel staff can pull together to finish that task and not
limited to the same department (Multiple Department Handling).

- Request Service Review.
Make review about quality of request items after that item reached to the hotel
guest.

- Void.
The system can void the item request from the guest and then display feedback
page about the reason why the item was canceled.

- Report.
Review the data of hotel operational report based of any activities inside the
software. In this feature, you can get:

- Performance Analytics for Individual staff or Departments.
Managers can analyze the performance of each staff and department, so
managers can know the performance every single staff and department
who handle the guest requests the most from the other.

- Guest Request Analytics Based On Location.
The Keponet can find out which rooms often make requests to the hotel.

- Analytics Of Request Based On Guests.
The Keponet able to analyze every item was be requested by every hotel
guests who are staying in your hotel.

- Analytics Based On Request Items.
The system can analyze what items are often requested by guests.

- Analysis of Extra Charge For Service.
The hotel can find out detail of extra charge for every item requested by
the guest and total charge to be paid.

- Per Room Detailed Analysis.
The hotel management can find out the details of requests every single
room.

- Detailed Analysis Every Task.
Every single task can be analyzed by the system to find out the speed of
service and best staff providing services to hotel guests.

Visit https://www.keponet.com for further information about this app. Get connected
with us about this app by sending email to [email protected]. Contact us today,
to serve your customer better and achieving their satisfaction.