O-Key Smart Fideuram

O-Key Smart Fideuram is the Fideuram application to generate the O-Key code directly from your smartphone and use Fideuram Online Services in a fast and secure way.
The application is free, to use it you must have joined the Fideuram Online Services.
If you are in possession of the physical device - O-Key key - or you have chosen to receive the O-Key code via SMS, download the app and follow the instructions indicated to activate the service. You will need your access codes and a security code will be sent to you on the mobile phone number you indicated for Online Services. If you have the O-Key, you will also be asked to use it one last time to generate the O-Key, while if you have chosen O-Key SMS you will have to enter the O-Key code received via SMS as confirmation.
If you are in possession of the O-Key or you have O-Key SMS, but you have not yet made the first access to the Fideuram Online Services, make your first access to internet banking from the website and create your PIN, then activate O-Key Smart using your access codes.
If you are a new customer and you have chosen O-Key Smart Fideuram when joining the Online Services, download the app and follow the instructions to activate the service. You will need your Code Holder and to confirm the authorization a security code will be sent to you on the mobile phone number you indicated when signing up for the Online Services. You will need to create the PIN code directly in the app.
Once the service is activated, the app will automatically recognize the associated user and to complete the login and authorize operations, you will simply have to enter your PIN.
Instead of the PIN you can use the Touch ID / Finger Print or Face ID features, if your device supports them.
The O-Key Smart Fideuram app, in line with the provisions of the European PSD2 payment directive, sends O-Key codes via push notifications, for each operation and transaction, identified by amount and beneficiary, thus ensuring even greater security online. The O-Key code is valid for 30 seconds, after which it will be necessary to return to the www.fideuramonline.it website or to the Fideuram app to receive a new notification.
For the correct operation of the service you must activate the notifications for the O-Key Smart app from the settings of your smartphone.
Furthermore, if you also use the Fideuram app, the O-Key Smart app and the Fideuram app must be installed on the same smartphone and you must delete all the copies of the O-Key Smart app downloaded on other devices. The app can be used on only one device at a time.
If you use the Fideuram app, the code generated by the Okey Smart app will automatically be recalled within the functionality you are using: in fact, the two applications communicate for an immediate and secure use of Online Services from your smartphone.
If you have an O-Key key, when the service is activated it will be automatically disabled, without any charge. The O-Key is an electronic device, for its disposal, follow the indications provided for WEEE devices by your Municipality.
If the smartphone is offline, and therefore it is not possible to receive push notifications, the O-Key code is sent via SMS to the certified mobile phone.
For more information on the O-Key Smart Fideuram service, contact your Private Banker * or see the Service Guide.

* The Private Banker is a professional in financial, pension and insurance consultancy registered with the Single Register of Financial Advisors.