Support 24

WHY SUPPORT 24???

Support24 application is been made with an intent to resolve client side queries at the earliest. This application saves time as well as reduces manual work.

REASONS TO USE SUPPORT 24

1. Allow customers to multitask
No one would like to waste their productive time to resolve issues. With support 24, customers can carry on with their day-to-day lives while waiting for that “ping” sound to assure them the supporter has replied. Meanwhile they can continue doing their work.

2. Provide chat logs for transparency and proof of contact
Usually users does not consider verbal conversations and are lacking to keep logs or proof for some issues. With support 24 there will be a point of reference in case any issues arise in the future. This can be used as a proof as well.

3. Make customer service available 24/7
Whenever the user encounter a problem, they definitely need to reach us. But after working hours, sometimes it becomes next to impossible to reach each and every customer. Support 24 gives convenience to provide 24/7 support, reducing response times and backlogged requests and meanwhile it builds customer satisfaction.

4. Prevent unnecessary costs
Calling support sometimes becomes expensive, especially when customers put call on hold for extensive periods of time or the customer is from overseas. Support 24 comes at no cost to the customer—that way, the users have a better chance of being treated at earliest without spending unnecessary costs.

There is no complex wiring or infrastructure required to install Support 24 software—a simple mobile application to be downloaded and installed on your device and there you go!

More importantly, It is user friendly and very informative for the users.
So, lets begin with the steps to follow.