comdirect photoTAN App

With the free photoTAN app, you can approve transactions in online banking quickly and securely.




This is how the photoTAN procedure works via the computer:
You are conducting a transaction on another device; z. B. a PC.
Your transaction is automatically transferred to the comdirect photoTAN app and a notification appears on your smartphone. When you tap on the message, the photoTAN app opens. Check the transaction and release the TAN by sliding the arrow from left to right.

The usual scan function of the comdirect photoTAN app is retained. This is recommended, for example, if your smartphone is not connected to the Internet. To do this, select the photoTAN process "photoTAN graphics" on your computer and then open the scan function in the comdirect photoTAN app on the bottom left on your smartphone.




This is how the App2App process works:
You are carrying out a transaction in another comdirect app. The photoTAN app opens automatically during the approval process for your transaction. Confirm your order by sliding the arrow from left to right.

The following comdirect apps support the App2App process:
- comdirect app
- comdirect trading app
- MoBox
- BVB fan account




How to activate the photoTAN app before using it for the first time:
Log into the personal area of ​​comdirect with your access number and PIN and follow the instructions "Activate photoTAN" until the activation graphic is displayed. Download the comdirect photoTAN app onto your smartphone and follow the instructions in the app. Once the app is activated, you can use the two methods above.




FAQ "Which permissions does the app use?"
The “Camera” authorization is required in the standard procedure to scan the photoTAN graphic.

FAQ "Does the app work with several comdirect accounts"?
You can connect the app to up to 8 accounts. You need a separate activation letter for each account.




Further information on photoTAN is available at www.comdirect.de/photoTAN

If you have any questions or suggestions about photoTAN, please do not hesitate to contact us around the clock:
By email to [email protected]
or by phone:
Customers: + 49 (0) 41 06 - 708 25 00
Interested parties: + 49 (0) 41 06 - 708 25 38