SOL알리미

Shinhan Bank - If you have any questions about SOL Alert, please contact the customer service center at 1577-8000 (6-4-4).
(Consultation hours: weekdays 9:00~18:00)

If you use SOL Alert, you can receive not only Shinhan Bank, but also Shinhan Card/Shinhan Investment & Securities/Shinhan Life's various transaction notifications (deposit/withdrawal, card approval, insurance premium details, etc.) and financial benefit news provided by each company at once.

Shinhan Financial Group's transaction history, financial information, and even security notifications. Enjoy all these services with SOL Alert.

* Transaction details are notified one by one in each notification box of bank/card/financial investment/life insurance!
- You can check the details of deposit/withdrawal, card approval/cancellation, payment/non-payment of your insurance policy at a glance.

* Check messages right away without logging in!
- If you use automatic login, you can easily use SOL Alert without a separate login procedure.

* Opening a new deposit/savings account that does not require an official certificate!
- If you are a bank customer, you can easily sign up for deposit/subscription products without an official certificate.

* Mobile Talk consultation with each customer center staff
- If you have any questions about my financial transactions, please consult with the customer center agent directly through messenger-based mobile Talk. Quickly and easily.

* Various transaction details management function!
- It is convenient to share transaction items via KakaoTalk or text messages, or to manage entry and exit details through the household account book transmission function.
- Easy and quick calculations are possible through the ‘Simple Calculator’ in the transaction history.
- You can check the financial transaction pattern at a glance by providing the Bank Deposit and Withdrawal Transaction History Report, card payment scheduled amount inquiry, and insurance payment report function.

* Useful financial benefits information in your inbox!
-Indispensable financial benefit information, such as exchange rate information, direct debit end date, fee exemption benefit, and information on various financial products, is provided through the inbox.

* Security setting function for safe financial transactions!
- Login notification: When you log in to Shinhan Bank Internet/Smartphone Banking or check your ATM balance, a notification function is provided to notify you of any transactions other than your own.
- Smishing Text Notification: When a text message from an unknown URL is sent, a notification function is provided to prevent damage.

[Notes on use]
- Due to the nature of push messages, reception failures may occur due to problems with the reception location, carrier, and server.
- Installable OS version: Smartphone with Android 4.0 or higher (limited use of Wifi-only devices and tablets)
- Service Eligibility: Customers with a Shinhan Bank account in their name, customers with one or more Shinhan cards in their name, customers with Shinhan Investment accounts in their name, and customers with one or more Shinhan Life insurance products
- Usage fee: Free
- When signing up for the service
Shinhan Bank customers: After mobile phone authentication, it can be used on one smartphone with the same mobile phone number registered with Shinhan Bank.
Shinhan Card, Shinhan Investment & Securities, Shinhan Life customers: Can be used on one smartphone after mobile phone authentication

- If your mobile phone number is registered differently or unregistered with Shinhan Bank, the service will be limited. Please visit the nearest branch or change your contact information in Internet Banking > Customer Information Change menu.
(Please note that it may not be available overseas.)

The following access rights are required to use SOL Alert version 3.0.7 or later.

(required) phone
Access is required to verify mobile phone status and ID, and to connect to the customer center.

* The above items are required for the SOL Alert service, and may not operate normally if permission is denied.

(Optional) Contacts (address book)
Access is required for login only under OS 4.0.4.

(Optional) Calendar
Used for exporting financial schedules

(optional) storage space
Access is required to log in/copy the public certificate.

(Optional) Camera
Access is required to copy the QR certificate (simple).

* For the above items, you can use the SOL Alert service even if you do not agree to the access rights, but there may be restrictions on the use of some functions.

* You can also set it in the Settings> Application Manager> SOL Alert> Permissions menu.

* In the case of Android 6.0 or lower, there is no mandatory / optional distinction, so you must agree to all permissions during installation to use it normally.