DiDi-Rider

FAQs

• What is DiDi rider?
  DiDi is the best way to travel, offering safe and fast rides across 28 cities across Australia and New Zealand. Just download the app, choose a destination, find a driver and pay directly in the app. ... We've got over 130,000 drivers at your fingertips across Australia & New Zealand, which means you can find a ride fast.
• Is DiDi cheaper than Uber?
  While rider fares are cheaper for DiDi passengers than for Uber passengers, DiDi takes a substantially smaller cut of the driver's earnings than Uber does. This means that the much lower driver commission fee negates the lower fare and drivers take more money home per ride.
• How do I book DiDi?
  How to Sign Up for DiDi
  

  • First download the DiDi app.
  • Create Your DiDi account. 
  • You are now ready to request your first ride! 
  • First type in your starting and ending locations.
  • Choose your level of service. 
  • Get your Fare Estimate. 
  • Contact your Driver. 
  • Rate your Driver.
• Is DiDi available in South Africa?
  DiDi, the world's leading mobility platform, has started its registration process for drivers in Cape Town, South Africa, and will begin offering ride-hailing services in the province over the next few weeks. This new expansion follows a successful pilot launch in Gqeberha, South Africa, on 1 March 2021.
• How do you use DiDi?
  Start earning with DiDi Tap the 'Start' button to go online and start receiving trip requests. To accept the request, tap 'Accept Request'. You'll then be given step-by-step directions until you reach your destination. Swiping 'Arrived' lets the rider know that you are at the pick up point.
• How do you pay for DiDi?
  Paying with a credit / debit card To pay with a credit / debit card, you'll need to add it as a payment method first. To do so, simply tap the menu icon at the top left corner of the app, then tap Payment > Add Payment Method > Credit / Debit Card.
• How do I contact DiDi NZ?
  If you have a question, problem or complaint about our collecting or use of your personal information or this Privacy Policy please contact via email at [email protected] (for Drivers in Australia) or [email protected] (for Passengers in Australia) and [email protected] (for passengers in New Zealand)
• How do I apply for a DiDi driver?
  You can apply for an online driving record from Service NSW here: https://www.service.nsw.gov.au/transaction/request-driving-record. Please allow up to 3 business days for us to review your application. Once your application is approved, we will activate your account and you can start earning!
• How do I find out my DiDi rating?
  The first thing to do to see our User rating DIDI is to open the application. One here again, we must go to the upper left corner of the screen and select the icon in the menu (usually represented by three dashes), automatically an options menu will be displayed.
• How do I get 50 off DiDi NZ?
  Redeem the code “HEYDIDI” to get five 50% off ride vouchers (worth in total savings). To check out your vouchers, open your DiDi-Rider app, head to the left side menu > 'Promotions' > 'My Vouchers'. More details and full T&Cs can be found in the DiDi-Rider app.
• Can I book DiDi for someone else?
  Now, you can book a ride for her – instead of using your own info, the app will let you choose to insert your mom's address, phone number, and name so it can dispatch a car directly to her. 
• How do I get rid of DiDi?
  How do I delete my DiDi account? To delete your account, tap your profile picture in the sidebar menu, then tap Delete Account.
• What is DiDi-Rider app?
  DiDi is the best way to travel, offering safe and fast rides across 28 cities across Australia and New Zealand. Just download the app, choose a destination, find a driver and pay directly in the app.
• Is DiDi-Rider free?
  DiDi-Rider is a free navigation mobile app that allows you to commute with ease.
• Can you download DiDi app?
  Download DiDi app now to call a driver and tailor your ride for any occasion. Your ride is just a few taps away in Australia, Japan and selected countries of Latin America through our DiDi Rider app, offered by the world's leading on-demand transportation network.
• How do I book a ride with DiDi?
  Use the 'Reserve' tab to schedule a ride from 15 minutes (30 minutes if you are taking DiDi Luxe) to two days in advance. Walk to the green dot: The green dot that pops up on the map when you request a ride is a suggested nearby pickup spot that is the most convenient boarding location.
• Is DiDi Rider free?
  DiDi-Rider is a free navigation mobile app that allows you to commute with ease.
• What is cheaper DiDi or Uber?
  While rider fares are cheaper for DiDi passengers than for Uber passengers, DiDi takes a substantially smaller cut of the driver's earnings than Uber does. This means that the much lower driver commission fee negates the lower fare and drivers take more money home per ride.
• Can you get a refund on DiDi?
  (1) If the driver is found to have deliberately taken a longer or an incorrect route, DiDi will (a) provide the driver with a payment based on the original estimated fare; and (b) refund the difference to the passenger or User.
• Is DiDi available 24 hours?
  Our support team is here for you 24/7.
• Does DiDi still exist?
  On 4 July 2021, the Cyberspace Administration of China ordered app stores to remove DiDi, after citing violations on the company's collection and usage of personal information. As a result, DiDi stopped registering new users and agreed that it would make changes to comply with rules and protect users' rights.
• How do I contact DiDi in South Africa?
  If you face any problem with DiDi-Rider, you can email DiDi-Rider Support Team at [email protected] with your Registered mobile number or email ID with Feedback / Complaint/Issue with DiDi-Rider, and relevant screenshots (if any).
• How do I create a DiDi account?
  How to Sign Up for DiDi
  

  • First download the DiDi app from the app store. You will want to download the one that says “DiDi – Greater China”
  • Create Your DiDi account. ...
  • You are now ready to request your first ride! ...
  • First type in your starting and ending locations. ...
  • Get your Fare Estimate. ...
  • Contact your Driver. ...
  • Rate your Driver.
• How do I verify my DiDi account?
  Download the DiDi Rider app from the App Store or Google Play. Register your account with your mobile number, name and email address. You will receive a verification SMS during the sign up process.
• How do you use a DiDi-Rider?
  Description
  

  • Download the app and follow the instructions to create an account.
  • To request a trip, select your pickup and dropoff locations.
  • Once we've found a driver, you'll be shown the driver and vehicle information. ...
  • At the end of your trip, pay hassle-free using your preferred payment method directly in the app.
• How do you use the DiDi Rider app?
  Description
  

  • Download the app and follow the instructions to create an account.
  • To request a trip, select your pickup and dropoff locations.
  • Once we've found a driver, you'll be shown the driver and vehicle information. ...
  • At the end of your trip, pay hassle-free using your preferred payment method directly in the app.
• How do you use DiDi on rideshare?
  Ride now with DiDi
  

  • To request a trip, you'll just need to launch the app and tap “Where to?”, enter your destination and tap CONFIRM.
  • You'll then have the option to confirm the trip request or change your pickup location on the map.
• Is DiDi good for driver?
  DiDi is likely to be more lucrative per ride for drivers. While rider fares are cheaper for DiDi passengers than for Uber passengers, DiDi takes a substantially smaller cut of the driver's earnings than Uber does.
• How do DiDi drivers get paid?
  Didi drivers will pay 0% commission for the first four weeks, and then will pay Didi a commission of 13%, according to Contreras. Bolt and Uber drivers currently pay around 20% to 25% commission. “Our goal is to quickly become the most affordable alternative for users across the country,” said Contreras.
• What is DiDi-Rider?
  Happy drivers equals happy rides With an average industry-leading Services Fee, every ride taken with DiDi allows South African rideshare drivers to earn more of the fare.
• Is DiDi a South African?
  Didi Chixung, the Chinese ride-hailing giant, has today shut down its operations in South Africa (SA), a year after it launched in the country, marking its entry into the continent.