VOC MED CMU

“The fact that the voice of the customer is heard and the manufacturer can be improved based on the facts provided by the customer. It is the ultimate goal of listening to customers' voices. "

Channels to listen to the voices of customers in the manufacturing sector can be implemented immediately. Similar to the service sector or operators in other groups such as employee channels CRM activity channel Telephone channel Call Center, Contact Center, Website channel, Email channel, Online channel, Social network channel, Opinion box channel Mailing channel Public Media Channel

Activities, events, exhibitions, exhibitions such as Thai Metalex, InterPlas Thailand of industrial entrepreneurs are very popular activities. Which has direct contact with customers If comments are organized by the factory operator to systematically collect such comments, they will help to process them. Incredibly fast And if you can strategize from those opinions, it can be a short-term, medium-term and long-term Action Plan. It will be an excellent result of organizational development.

Summarizing the opinions of the voice of the customer Voice of Customer is an operation that yields concrete results. If the operators of any industrial factory have a good plan to cope with the voice of customers in each channel. Eventually your organization will be popular and appreciated, customers will be loyal and word of mouth in the business sector. Both as a partner Dealer and Supply Chain