Remote Assistant
ID: com.unify.oscc.agent
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संस्करण:
Varies with device
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अपर अद्यतन:
2023-03-12
अभी एपीके डाउनलोड करें
वारंटी सुरक्षित स्थापना, कोई अतिरिक्त विज्ञापन या मैलवेयर नहीं
का वर्णन Remote Assistant
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
और दिखाओ
Remote Assistant Varies with device APK के लिये Android Varies with device+
संस्करण | Varies with device के लिये Android Varies with device+ |
अपर अद्यतन | 2023-03-12 |
इंस्टॉल | 1.000++ |
फाइल का आकार | 517.033 bytes |
अनुमतियां | अनुमतियाँ देखें |
नया क्या है | New icons for agent routing state. |
संस्करण इतिहास:
- 1. LATEST. Remote Assistant Varies with device APK (2023-03-12, 505 KB)
- 2. Remote Assistant 2.5 APK (2019-10-03, 539 KB)
और दिखाओ
के समान "Remote Assistant"
हिट APK
और दिखाओ