ServiceDesk Plus SaaS HelpDesk

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ID: com.manageengine.sdp.ondemand

  • Nhà phát triển:

  • Phiên bản:

    Varies with device

  • Cập nhật:

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Mô tả của ServiceDesk Plus SaaS HelpDesk


ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
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  • Chuyên mục

    Kinh doanh

  • Xem trên:

    Go Google Play com.manageengine.sdp.ondemand

  • Yêu cầu:

    Android Varies with device+

ServiceDesk Plus SaaS HelpDesk Varies with device APK cho Android Varies with device+

Phiên bản Varies with device cho Android Varies with device+
Cập nhật 2023-02-10
Lượt tải 100.000++
Kích thước tập tin 25.485.526 bytes
Quyền xem các quyền
Cập nhật mới - Add new requester from Add/Edit request is supported.
- Task comments description can now be viewed and updated as Rich text content.
- Added cost and quantity support for resource section in Add/Edit form for service requests.
- Added Android 13 compatibility support.
- Minor bug fixes and performance improvements.
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