VF Heartbeat
ID: com.medallia.mobile.vf
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版本:
Varies with device
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更新于:
2022-10-16
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的描述 VF Heartbeat
VF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone Heartbeat programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone Heartbeat programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
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VF Heartbeat Varies with device APK 为了 Android Varies with device+
版本 | Varies with device 为了 Android Varies with device+ |
更新于 | 2022-10-16 |
安装 | 10.000++ |
文件大小 | 102.041.247 bytes |
权限 | 查看权限 |
什么是新的 |
We update the VF Heartbeat app regularly to make it faster and more stable for you. In this release we updated the following: Email forwarding improved Added support to download attachments to responses Medallia Video improvements |
版本历史:
- 1. LATEST. VF Heartbeat Varies with device APK (2022-10-16, 97 MB)
- 2. VF Heartbeat Varies with device APK (2022-03-05, 97 MB)
- 3. VF Heartbeat 3.9.3 APK (2020-11-19, 33 MB)
- 4. VF Heartbeat 2.17.25 APK (2020-02-28, 15 MB)
- 5. VF Heartbeat Varies with device APK (2019-05-04, 12 MB)
- 6. VF Heartbeat Varies with device APK (2018-06-09, 12 MB)
- 7. VF Heartbeat 2.15.9 APK (2018-05-29, 12 MB)
- 8. Vodafone Heartbeat 2.15.4 APK (2017-10-27, 12 MB)
- 9. Vodafone Heartbeat 2.15.3 APK (2017-10-21, 12 MB)
- 10. Vodafone Heartbeat 2.14.19 APK (2022-09-11, 97 MB)
- 11. Vodafone Heartbeat Varies with device APK (2017-08-31, 12 MB)
- 12. Vodafone Heartbeat 2.13.9 APK (2017-07-27, 18 MB)
- 13. Vodafone Heartbeat 2.13.9 APK (2017-04-27, 18 MB)
- 14. Vodafone Heartbeat 2.13.9 APK (2017-04-25, 18 MB)
- 15. Vodafone Heartbeat 2.13.9 APK (2017-02-28, 12 MB)
- 16. Vodafone Heartbeat 2.13.2 APK (2016-11-08, 14 MB)
- 17. Vodafone Heartbeat 2.13.2 APK (2016-11-06, 12 MB)
- 18. Vodafone Heartbeat 2.13.0 APK (2016-09-06, 14 MB)
- 19. Vodafone Heartbeat 2.12.7 APK (2016-08-12, 14 MB)
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